Privacy Policy
Last Updated: June 7, 2025
1. INTRODUCTION
Pacific Clear Pool & Spa, Inc. ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.
Contact Information: Pacific Clear Pool & Spa, Inc.
PO Box 890332
Temecula, CA 92589
Email: pacificclear951@gmail.com
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:
Contact Information: Name, mailing address, email address, phone number
Service Information: Property address, pool specifications, service preferences, appointment scheduling information
Payment Information: Billing address, payment method details (processed through secure third-party payment processors)
Communication Records: Records of correspondence, service requests, complaints, and customer service interactions
Project Information: Photos of your property, pool measurements, construction specifications, and maintenance records
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, click-through rates, referring websites
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
2.3 Third-Party Information
We may receive information about you from third parties, including:
Business Partners: Home builders, contractors, and referral partners
Service Providers: Background check companies, payment processors, and marketing platforms
Public Records: Business licenses, permits, and publicly available contact information
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
3.1 Service Delivery
Providing pool construction, remodeling, and maintenance services
Scheduling appointments and coordinating service visits
Communicating about your projects and service requests
Processing payments and managing billing
Obtaining necessary permits and regulatory compliance
3.2 Business Operations
Maintaining customer records and service history
Improving our services and customer experience
Training employees and contractors
Quality assurance and safety compliance
Legal and regulatory compliance
3.3 Marketing and Communication
Sending service reminders and maintenance notifications
Providing information about new services and special offers
Requesting reviews and testimonials
Newsletter and promotional communications (with your consent)
Market research and customer satisfaction surveys
3.4 Legal and Safety
Protecting our rights and property
Ensuring job site safety and security
Complying with legal obligations and government requests
Preventing fraud and unauthorized access
Resolving disputes and enforcing agreements
4. HOW WE SHARE YOUR INFORMATION
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including:
Subcontractors and Suppliers: For project completion and material delivery
Payment Processors: For secure payment processing
Technology Providers: For website hosting, email services, and software platforms
Professional Services: Attorneys, accountants, and business consultants
Insurance Companies: For coverage verification and claims processing
4.2 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity.
4.3 Legal Requirements
We may disclose your information when required by law, including:
Government Requests: Subpoenas, court orders, and regulatory investigations
Legal Proceedings: Litigation, arbitration, and dispute resolution
Safety Concerns: Preventing harm to individuals or property
Regulatory Compliance: Building permits, licensing requirements, and safety inspections
4.4 Consent
We may share your information with your explicit consent for specific purposes not covered in this policy.
5. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: Secure transmission and storage of sensitive data
Access Controls: Limited employee access on a need-to-know basis
Physical Security: Secure storage of physical records and equipment
Regular Monitoring: Ongoing security assessments and updates
Employee Training: Regular privacy and security training for staff
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:
Active Customer Relationships: Throughout the duration of our business relationship
Legal Requirements: As required by applicable laws and regulations
Business Records: For tax, insurance, and warranty purposes
Dispute Resolution: Until all potential claims are resolved
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
7. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information:
7.1 Access and Portability
Request access to your personal information
Receive a copy of your data in a portable format
7.2 Correction and Updates
Request correction of inaccurate information
Update your contact preferences
7.3 Deletion
Request deletion of your personal information (subject to legal and business requirements)
7.4 Marketing Communications
Opt-out of marketing emails and communications
Modify communication preferences
7.5 California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and how it is used and shared.
To exercise these rights, please contact us at: Email: pacificclear951@gmail.com
Mail: Pacific Clear Pool & Spa, Inc., PO Box 890332, Temecula, CA 92589
8. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Types of cookies we use include:
8.1 Essential Cookies
Required for basic website functionality, including:
User authentication and security
Shopping cart and form submission
Basic navigation and accessibility features
8.2 Analytics Cookies
Help us understand how visitors use our website:
Google Analytics for traffic analysis
Performance monitoring and optimization
User behavior and preference tracking
8.3 Marketing Cookies
Support our marketing and advertising efforts:
Social media integration and sharing
Targeted advertising and retargeting
Email marketing optimization
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality.
9. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, social media platforms, and services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9.1 Social Media
We maintain profiles on various social media platforms. Your interactions with our social media content are governed by the respective platform's privacy policies.
9.2 Review Platforms
We may encourage customers to leave reviews on platforms like Google, Yelp, and industry-specific sites. These platforms have their own privacy policies and data practices.
10. CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
11. INTERNATIONAL DATA TRANSFERS
Our business operations are primarily located in California, United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
12. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. When we make changes, we will:
Update the "Last Updated" date at the top of this policy
Notify you of material changes via email or website notice
Provide reasonable notice before changes take effect
Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
13. CALIFORNIA CONSUMER PRIVACY ACT (CCPA) DISCLOSURES
For California residents, we provide the following additional disclosures:
13.1 Categories of Information Collected
In the past 12 months, we have collected the following categories of personal information:
Identifiers (name, address, email, phone)
Commercial information (service records, preferences)
Internet activity (website usage, cookies)
Geolocation data (service addresses, general location)
Professional information (contractor relationships)
13.2 Sources of Information
We collect information directly from you, automatically through our website, from business partners, and from public records.
13.3 Business Purposes
We use personal information for service delivery, business operations, marketing, and legal compliance as detailed in Section 3.
13.4 Information Sharing
We share information with service providers, for business transfers, legal requirements, and with your consent as detailed in Section 4.
13.5 Sales of Personal Information
We do not sell personal information to third parties for monetary consideration.
13.6 Your CCPA Rights
California residents have the right to:
Know what personal information is collected
Delete personal information (with exceptions)
Opt-out of the sale of personal information
Non-discrimination for exercising CCPA rights
14. CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Pacific Clear Pool & Spa, Inc.
Privacy Officer
PO Box 890332
Temecula, CA 92589
Email: pacificclear951@gmail.com
For California Residents: You may also contact the California Attorney General's Office regarding privacy concerns.
15. EFFECTIVE DATE
This Privacy Policy is effective as of the "Last Updated" date shown at the top of this document and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
By using our website and services, you acknowledge that you have read and understand this Privacy Policy and agree to be bound by its terms.